Responsible Gaming

Gaming Should Be Entertainment

Online pokies and casino games should only ever be viewed as a form of entertainment, not as a way to make money or solve financial problems. The house always has a mathematical advantage, and there is no guaranteed way to win. Please gamble only with money you can afford to lose.

Age Verification

You must be 18 years of age or older to access and use online gaming services in New Zealand. We are committed to responsible gaming practices and strictly enforce age verification requirements. If you are under the legal age, please do not attempt to access gaming platforms.

Warning Signs of Problem Gambling

If you recognise any of the following behaviours in yourself or others, it may indicate a problem with gambling:

• Chasing losses by gambling more to recover money you've lost
• Hiding or lying about the amount of time or money spent gambling
• Gambling to escape problems, stress, anxiety, or negative emotions
• Neglecting family, work, school, or other important responsibilities
• Borrowing money or using credit to fund gambling activities
• Feeling anxious or irritable when not gambling
• Continually increasing the amount wagered to achieve the same excitement
• Failed attempts to cut back or stop gambling
• Loss of interest in hobbies and activities you previously enjoyed
• Relationship problems due to gambling behaviour

Self-Help Tools & Controls

Most reputable online gaming platforms offer tools to help you maintain control:

• Deposit Limits: Set a daily, weekly, or monthly limit on the amount you can deposit
• Loss Limits: Restrict the amount you are willing to lose during a gaming session
• Reality Checks: Enable pop-up reminders showing how long you've been playing and how much you've wagered
• Self-Exclusion: Temporarily or permanently exclude yourself from gaming platforms for a set period
• Session Time Limits: Set automatic logout timers to limit continuous play

Take advantage of these tools to manage your gaming activity responsibly.

Support & Helpline Organizations

If you or someone you know is struggling with problem gambling, professional support is available. In New Zealand, please contact:

New Zealand

• Gambling Helpline (Aotearoa): 0800 654 655 (free phone and text service, 24/7)
• Gamblers Anonymous New Zealand: Support meetings available nationwide
• Department of Internal Affairs – Gambling Support: www.dia.govt.nz

International Support Services

• GamCare (UK): www.gamcare.org.uk
• GamStop (UK): www.gamstop.co.uk
• Gambling Help Online (Australia): www.gamblinghelponline.org.au
• Responsible Gambling Council (Canada): www.responsiblegambling.org
• National Council on Problem Gambling (USA): www.ncpgambling.org

All services listed provide confidential, non-judgmental support from trained counsellors.

Seek Help Today

If you believe you have a gambling problem, please reach out for help immediately. Problem gambling is a treatable condition, and support is available. Contact the Gambling Helpline (Aotearoa) on 0800 654 655 for free, confidential assistance at any time.

Your wellbeing is important. Gambling should only ever be entertainment—never a solution to financial or personal problems.